Pre-shopping
First of all, it needs to be clear that with free shipping, our arrival time is longer, so we hope that you will take this aspect into consideration before purchasing and try to avoid returns due to the long shipping time.
After ordering
If you request a refund before you receive the item, we’ll give you a full refund.
Upon receipt
If you receive a product that has a quality problem, or the transportation has caused damage, then we will take full responsibility for this，we’ll send you a replacement or a full refund if you want.
You can return the item within 30 days wihtout any reason，but make sure that the product has only been tested and not actually used, and there is no damaged in any way.In this case, the shipping is at your own expense.
Successful return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will process the refund to you as soon as possible, in any case, we ensure that the Refund processing time will be within 25 days.
Contact Us
Anytime you would like a refund or a return, please contact us at service@cupcolors.com, we can work together to negotiate a refund or return.